Get in Touch With Us
Whether you've got a question about one of our casino reviews, spotted something that needs correcting, or want to suggest a topic we haven't covered yet — this page tells you how to reach us and what happens when you do.
How to Contact the Team
Email is the best way to get in touch. Every message is read by a real person, and we aim to respond within two working days. Reach us at [email protected]
To help us get back to you faster, include a brief description of your enquiry at the start of your message. That way it goes straight to the right person without any back-and-forth.
What You Can Write to Us About
There's no wrong reason to get in touch. Below are the kinds of messages we receive most often:
- Questions about our reviews — If you'd like more detail on how we assessed a particular casino, its bonus conditions, pokies range or payment options, just ask.
- Corrections and factual updates — We take accuracy seriously. If you've spotted something on the site that looks out of date or incorrect — a changed bonus amount, a new licence detail, a withdrawn payment method — we want to know. Reader tips improve the site for everyone.
- Content suggestions — Is there a casino, a payment method or a type of pokies game you'd like us to cover? We consider all reader suggestions when planning new content.
- Partnership and commercial enquiries — If you represent a casino operator or a software provider and would like to discuss how your brand appears on this site, please introduce yourself clearly and outline what you have in mind. We assess all commercial relationships independently; they do not influence editorial rankings.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to online gambling, mention this in your message and we'll point you toward the appropriate support services in Australia, including the National Gambling Helpline (1800 858 858) and Gambling Help Online at gamblinghelponline.org.au.
What Happens After You Send Your Message
There are no auto-replies standing in for a real answer here. When your email arrives, a member of our team reads it and responds personally. Our usual window is two working days. During particularly busy periods it may stretch a little, but we will always follow up — you won't be left without a response.
About Our Editorial Approach
Online Casinos Australia researches and reviews offshore casino sites available to Australian players, covering everything from welcome bonuses and online pokies to payment methods, withdrawal processes and mobile compatibility. Our rankings reflect independent editorial assessment. Commercial arrangements with operators do not buy a higher position — that's a principle we apply to every page on this site, including our trusted non-GamStop casino comparisons.
Patrick Cleary leads the review and verification work. If your message relates to something he has published, say so and it will be routed directly.
A Few Things Worth Knowing
- We do not provide personalised gambling advice or account support on behalf of any casino operator. For account-specific issues, contact the casino's own support team directly.
- We cannot process bonus claims, deposit disputes or withdrawal complaints — those sit with the operator and, where relevant, their licensing authority.
- All content on this site is intended for Australian adults aged 18 and over.
Thanks for taking the time to reach out. We read everything and look forward to hearing from you.